Refund and cancellation policy
Cancel before dispatch for a full refund, no questions asked. After delivery you have a return window that depends on what you bought. Refund timelines below are the ones we hold ourselves to.
Last updated 10 September 2026 · Questions? Talk to a human
Cancelling an order
To cancel, open the order in your account and use Cancel, or contact us on the details at the bottom of this page. We do not levy a cancellation charge on orders cancelled before dispatch.
We may cancel an order ourselves if the item turns out to be out of stock, if your pincode is not serviceable, if the price was published in error, or if we reasonably suspect fraud. In every such case we refund you in full.
| When you cancel | What happens |
|---|---|
| Before dispatch | Cancelled in full. No cancellation charge. Full refund initiated within 24 hours. |
| After dispatch, before delivery | We cannot recall the parcel. Refuse it at the door, or accept it and raise a return. |
| After delivery | Treated as a return, under the return window below. |
Return windows
You may return an eligible item within 7 days of delivery, counted from the day the courier marks it delivered. The window is shown on each product page and on your order.
| Category | Return window | Condition |
|---|---|---|
| Home, kitchen and decor | 7 days | Unused, original packaging |
| Electronics and gadgets | 7 days | Unused, all accessories and seals intact |
| Home appliances | 7 days | Unused, original packaging, invoice retained |
| Damaged, defective or wrong item | 7 days | Report with photos on arrival |
What cannot be returned
Some items cannot be returned once delivered, for reasons of hygiene, safety or because they were made for you. This is stated clearly on the product page before you buy.
- Innerwear, socks and any item sold on hygiene grounds.
- Items personalised, engraved or made to your specification.
- Perishable goods and consumables.
- Items where the manufacturer's security seal has been broken, unless the item is defective.
- Products damaged by misuse, mishandling or unauthorised repair after delivery.
- Items returned without their original packaging, accessories, freebies or invoice.
- Items reported outside the return window applicable to them.
How to start a return
- Open the order in your account and select Return, or contact us with your order number.
- Tell us what is wrong. For a damaged, defective or wrong item, attach photographs — it lets us resolve it without a second trip.
- We arrange a pickup through our courier partner where the pincode is serviceable. Where it is not, we will tell you and arrange a self-ship, reimbursing reasonable courier charges against a receipt.
- Keep the item in its original packaging with all accessories until pickup.
- Once the item reaches us we inspect it within 2 business days.
Refund timelines
Once a return passes inspection, we initiate the refund within 2 business days. Your bank or payment provider then takes its own time to credit it — that part is outside our control, but the windows below are what our aggregator publishes.
- Refunds always go back to the original payment method. We cannot redirect a refund to a different account.
- Where an order was cancelled before dispatch, we skip inspection and initiate the refund within 24 hours.
- Delivery charges are refunded in full when the return is because the item was damaged, defective or not what you ordered. On a change-of-mind return, the original delivery charge is not refunded.
- We do not levy a restocking fee.
| Paid by | Refunded to | Time after we initiate |
|---|---|---|
| UPI | Same UPI account | 1 to 3 business days |
| Credit or debit card | Same card | 5 to 7 business days |
| Net banking | Same bank account | 5 to 7 business days |
| Wallet | Same wallet | 1 to 3 business days |
Replacements and exchanges
Where an item arrives damaged, defective or is not what you ordered, you can choose a replacement instead of a refund, subject to stock. We dispatch the replacement once the original is picked up, and you pay nothing extra.
Where a replacement is not available, we refund you in full including the delivery charge.
Money debited but no order
If money left your account but the order did not appear, the payment did not complete and the amount is being held by your bank, not by us. Such holds are reversed automatically, normally within 5 to 7 business days.
If it has not reversed after that, send us the transaction reference and the date and we will pursue it with our payment aggregator on your behalf.
Manufacturer warranty
Products that carry a manufacturer warranty are covered by that manufacturer's terms for the stated period. A warranty claim is made with the manufacturer or its authorised service centre, not with us. Keep your invoice — you will need it.
Our return window and the manufacturer's warranty are separate things. A warranty claim after our return window has closed is between you and the manufacturer, though we will help you find the right service centre.
If something goes wrong
Contact our Grievance Officer. Every complaint is acknowledged within 48 hours and resolved within one month.
Patel KishanKumar SureshBhai, Owner and Grievance Officer · Email: support@weekendcart.com · Phone: +91 70169 84341 (Monday to Saturday, 10:00am to 7:00pm IST) · Post: Patel KishanKumar SureshBhai, trading as Weekend Cart, C-402, Shiv Bhakti Apartment, Chikuwadi Road, Harinagar-3, Udhna, Surat, Gujarat, 394210, India